Customer Service 866-837-3065 Make A Payment (866) 558-3328 Client Portal $Consumer Support
Providing Creative Solutions to Common Problems
Product Upgrade · Available now

A major upgrade to your Client Portal.

Every routine task — reporting, placements, documents, status, and activity — now lives in one secure system, replacing scattered emails and attachments.

Access
One secure sign-in
Multi-factor protected access.
Reporting
Self-service reporting
Activity and status on demand.
Placements
Structured placements
Guided templates, clean data.
Visibility
Real-time visibility
Status the moment it changes.
What’s new

The longer an account waits, the less of it you recover. The new portal makes placing and tracking accounts something you finish in minutes — not something you keep meaning to get to.

Feature · Visibility

See everything, as it happens.

Look up any account on demand and run real-time activity reports across your entire portfolio.

Status on demand
Search by account or name, or by date range.
Real-time activity
Milestones, notes, and history as they update.
Filter and refine
Run for one account or your whole book.
Always current
Status reflects the latest activity, time-stamped.
swrsportal.com

Activity Report

This WeekThis MonthThis Year
Account or name
Type to filter (optional)
View Report
Run for one account or your entire portfolio.
swrsportal.com

Report a Direct Payment

$
mm / dd / yyyy
Submit Payment
Optional: write-off amount & supporting file.
Feature · Centerpiece

Report a direct payment in about a minute.

When a customer pays you directly, log it in seconds — the account updates and a customer who has already paid isn’t contacted again.

Capture the essentials
Account number, customer or company name, amount, and date.
Attach proof
Optional supporting documentation and write-off amount.
Posts to the account
The payment is reflected on the account.
No repeat contact
We stop contacting a customer who has already paid.
Feature · Placement

Place new accounts with structure.

Submit new accounts through guided templates instead of loose spreadsheets emailed back and forth.

Guided templates
General New Debtors and Single Debtor templates.
Clean, structured data
Consistent fields, ready for processing.
New or update
Submit new accounts or update current ones.
No loose attachments
Placement data goes straight into the portal, never an inbox.
swrsportal.com

New Account Placement

General New Debtors Template
Single Debtor Template
Upload Accounts
Structured fields — no loose email attachments.
swrsportal.com

Secure File Upload

Short description to assist processing
No file chosen
Send File
Encrypted in transit · unique file names · up to 20 MB.
Feature · Documents

Exchange files, securely.

Send and receive supporting documents through an authenticated channel built for sensitive data — not email.

Encrypted in transit
Files move through a secured, authenticated channel.
Describe and send
Add a short description to route and process faster.
Safeguards built in
Unique file names, up to 20 MB per file.
One system
Documents stay in the portal, not inboxes.
Security & Compliance

Built secure, from sign-in to activity history.

Multi-factor authentication
A one-time code at every sign-in.
Encrypted in transit
Portal traffic is secured in transit.
Role-based access
Users see only what their role needs.
Automatic lockout
After repeated failed attempts.
Two-step password reset
Verified, out-of-band recovery.
Time-stamped activity
Every action recorded with a timestamp.
Blackswan Cybersecurity Monitored 24/7 by Blackswan Cybersecurity’s U.S.-based Security Operations Center.

Controls aligned to the GLBA Safeguards Rule and HIPAA Security Rule requirements for protecting customer and patient account information.

Support · Help Center

Guided video walkthroughs for every tool.

A full Help Center is built into the portal — short, step-by-step video walkthroughs so your whole team is productive on day one. No training session required.

Open the Help Center
Available now

Put the new portal to work.

Live now for all SWRS clients. Existing users can report a direct payment today — step-by-step guides and short video walkthroughs are in the portal Help Center.

Portal
swrsportal.com
Sign-in
swrsportal.com/Login.aspx
Access & accounts
info@swrecovery.com
Log in to the portal
Our clients trust us with their most sensitive information — and that trust starts with how that information moves.
Steven Dietz
Founder & CEO, Southwest Recovery Services
Accredited, Verified & Recognized
Better Business Bureau Accredited Business Top Collections Company United States 2026 — Clutch Active Member of ACA International Chamber of Commerce Verified Member, A+ Rated Texas Apartment Association Member Apartment Association of Greater Dallas Member National Association of Residential Property Managers Member
Support · Help Center